I. The Company has established the following contact for inquiries or complaints about financial instruments transactions.
| General Affairs Div., General Affairs Dept. AKASAKA INTERCITY AIR, 1-8-1, Akasaka, Minato Ward, Tokyo 107-0052 |
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| Phone number | +81 (0)3-6774-8052 |
| Reception hours | 9:00 am to 5:00 pm (Closed on Saturdays, Sundays, National Holidays, and the Year-End/New Year Holidays) |
| Click here to inquire by e-mail | |
II. In addition to the contact shown above, the Company has taken the following measures to handle complaints and resolve disputes as specified in the Financial Instruments and Exchange Act for each type of business as which we are registered.
We are a member of the Type II Financial Instruments Firms Association, which outsources operations related to handling complaints and resolving disputes about financial instruments transactions to the Financial Instruments Mediation Assistance Center (FINMAC). As such, we handle complaints and resolve disputes about financial instruments transactions through the complaint resolution and mediation activities conducted by FINMAC according to the provisions of the Financial Instruments and Exchange Act.
| The Financial Instruments Mediation Assistance Center (FINMAC) (certified investor protection organization) |
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| Phone number | 0120 -64-5005 (only accessible from within Japan) |
| Reception hours | 9:00 am to 5:00 pm (Monday through Friday, except National Holidays, etc.) |
If you wish to make an inquiry or complaint, or resolve a dispute through means other than those shown above, please consult the Counseling Office for Financial Services Users at the FSA, or your nearest finance bureau.